Refund policy

Last updated: November 4, 2026

We want you to shop with confidence. Please review this Refund Policy before placing an order. Nothing in this policy limits any non-waivable rights you may have under applicable law.

30-Day Return Window

You may request a return within 30 days after receiving your item.

To be eligible for a standard return, the item must be unused, in the same condition in which you received it, and in its original packaging. You will also need the order number or other proof of purchase.

For hygiene and safety reasons, grill baskets and accessories that have been used with food, exposed to grease or sauces, or placed on a grill or other heat source are not eligible for a standard change-of-mind return. This does not affect your right to contact us about a defective, damaged, or incorrect item.

How to Start a Return

Please contact us at service@ivtivfu.com with your order number, the item you wish to return, and the reason for the return. For damaged, defective, or incorrect items, please include clear photos or a short video showing the issue.

If your return is accepted, we will send you instructions on where and how to send the package. Items sent back without first requesting a return may not be accepted. Please do not return an item to the address on the shipping label unless we specifically instruct you to do so.

Return Shipping and Restocking Fees

We do not charge a restocking fee.

For returns due to a change of mind, an incorrect purchase, or another reason not caused by us, you are responsible for the return shipping cost. Return shipping costs are non-refundable.

If the return is due to our error, such as a defective, damaged, or incorrect item, we will cover reasonable return shipping costs or provide alternative return instructions.

Original Shipping Charges

For a standard change-of-mind return, original shipping charges and any remote-area shipping surcharges are non-refundable. If the return results from our error or a confirmed product defect, the original shipping charges for the affected item will also be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work with you to provide an appropriate replacement, refund, or other resolution.

Exchanges

The fastest way to receive a different item is usually to return the original item after contacting us and place a separate order for the replacement. If an exchange is more appropriate for a defective or incorrect item, we will explain the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel an order only if it has not already been shipped or entered fulfillment. If the order has already shipped, you may follow the return process after delivery.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at service@ivtivfu.com.